Frequently Asked Questions
Everything you need to know about your Zulu & Zephyr experience.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery for a refund or store credit. Items must be in original condition with all tags and hygiene seals attached.
How long does shipping take?
Domestic orders typically arrive within 2-5 business days. International shipping varies by location but generally takes 5-10 business days via our premium courier partners.
Are your materials sustainably sourced?
Yes, we are committed to conscious creativity. We prioritize organic cotton, hemp, and recycled fabrics to minimize our environmental footprint while maintaining high-quality design.
How do I care for my Zulu & Zephyr pieces?
To ensure longevity, we recommend a cold hand wash for most garments. Always refer to the specific care label inside your item for detailed instructions regarding drying and ironing.
Do you offer international shipping?
We ship worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination and selected service level.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly by our warehouse team. Please contact our support team immediately, and we will do our best to accommodate changes if the order has not yet been dispatched.